Thank you for shopping with Shivam Mobile Shop! Please review our shipping policy to understand how we handle deliveries, estimated shipping times, and order tracking.

1. Shipping Methods and Carriers

• We partner with reliable carriers to ensure your order reaches you safely and on time.
• Shipping options and costs will be displayed at checkout based on your location and chosen delivery speed.

2. Shipping Charges

• Shipping charges vary depending on the delivery address, size, and weight of your order.
• Free shipping is available for orders over ₹5000 within eligible areas. Some products may not qualify for free shipping due to weight or size.

3. Order Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

4. Estimated Delivery Time

• Local Deliveries: 1–3 business days after dispatch.
• National Deliveries: 3–7 business days after dispatch.
• Delivery times may vary depending on the shipping address and any unforeseen carrier delays.

5. Order Tracking

• Once your order is shipped, a tracking number will be provided via email or SMS, allowing you to track the status of your delivery in real-time.

6. Shipping Restrictions

• We currently ship only within [Country/Region]. For any special shipping requests, please contact us directly before placing your order.

7. Delayed or Missing Deliveries

• If you experience any delay or if your order has not arrived within the estimated time, please contact us at [contact information]. We will work with the carrier to resolve the issue as quickly as possible.

8. Damaged or Missing Items

• If your package arrives damaged or with missing items, please notify us within 48 hours of receipt.
• We will work with you to resolve the issue by providing a replacement or refund based on the situation.