Welcome to Shivam Mobile Shop! We strive to ensure you have a smooth shopping experience. Please review our return and refund policy carefully to understand your rights regarding product returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined below.
1. Eligibility for Returns
- Items are eligible for return within 1 days of purchase.
- Products must be unused, in original packaging, and include all original accessories, manuals, and warranties.
- A proof of purchase is required (receipt, invoice, or other documentation).
2. Non-Returnable Items
- Earphones, headsets, screen protectors, and any other personal items are non-returnable.
- Items that are damaged due to misuse, mishandling, or any tampering are not eligible for return.
3. Return Process
- Visit Shivam Mobile Shop in-store to initiate the return process or contact us at +919723296160
- After verifying your item’s eligibility for return, we will guide you through the return steps.
4. Refunds
- Refunds are processed within 7–10 business days after approval of the return.
- For purchases made via credit or debit card, the refund will be credited to the original payment method.
- For cash purchases, a cash refund will be issued.
5. Exchange Policy
- Exchanges are available for defective items within 1 days of purchase.
- Exchange items must be in original condition and include all accessories and documentation.
6. Warranty Claims
- Products covered under the manufacturer's warranty can be serviced directly with the manufacturer. Shivam Mobile Shop will assist in initiating warranty claims but is not responsible for manufacturer-related decisions.
7. Damaged or Defective Items
- If you receive a defective or damaged item, notify us within 48 hours of purchase.
- Items will be inspected before approval for a refund or exchange.
8. Contact Us
- For any questions, please contact us at +919723296160 or visit us in-store at Shivam Mobile Shop.